Damaged Products Only: Refunds are issued only for products received in a damaged condition.
Eligibility Requirements:
To qualify for a refund, you must:
Notify us within 3 days of receiving the product
Provide clear photo evidence of the damage
Exclusions: Refunds will not be granted for:
Opened, used, or non-defective products
Dissatisfaction due to personal preference or results
Final Sale: All sales are final. We do not accept returns or exchanges for any other reason.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular-priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product to: NL Natural Essential. P. O BOX 1129. Manfield TX 76063
You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@nlnaturalessentials.com for questions related to refunds and returns.
